Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ‘Mark Richards Art’s’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Mark Richards Art’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
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This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
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Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
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Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
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This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
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All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
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Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
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From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
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Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Guarantee
Mark Richards’ art is made to the highest standard using quality materials. Like all natural wood products, the material is prone to movement, especially if exposed to direct sunlight, heat, rapid changes in temperature or humidity or water for extended periods of time.
Should any faults in workmanship or materials adversely affect the product, Mark Richards Art will carry out any repairs or replacement, free of charge for a period of up to three months from the date of purchase. Please contact via telephone or email prior to returning your product.
Faulty Items
If you receive an item that is faulty, please contact Mark Richards Art via telephone or email and we will offer you a refund, exchange or replacement, reimbursing any return postage costs incurred.
Ordering
On making a purchase you are agreeing to the terms and conditions set out on this page.
Each piece of art is handcrafted using a wide range of materials. Some are supplied from stock and some are built to order. Due to the nature of the product it can be difficult to match size, colour and shape of the wood/resin exactly to those shown in the images on the website, so please allow for some small variations to the images shown. Once in receipt of goods the customer can return if not satisfied with the variations from website to actual item. This does not affect the Customer’s statutory rights.
All prices listed on the website are shown in UK pounds sterling inclusive of VAT.
Please note that items sent outside the UK may be subject to import duties, fees and taxes. The customer is responsible for any additional fees incurred. If you are unsure, we recommend that you contact the appropriate authorities prior to purchase.
Mark Richards Art may offer discount and free delivery codes to regular customers from time to time. Please note that only one promotional code can be used at any one time.
Packaging
Where possible, all packaging is recyclable, to help protect out oceans.
Delivery
Mark Richards Art ships worldwide, but due to the large number of options available, any shipping outside of the UK will be quoted on a specific basis to suit your needs.
All items in the UK will be sent via Royal Mail tracked and/or signed to ensure a quick and reliable service. Based on the destination, delivery times may vary. Tracking numbers are provided upon request. If your item is in stock, we aim to dispatch your items within 3 working days of receiving your order. If it is made to order then we will quote the delivery lead time prior to or on receipt of your order.
Lost / Delayed Post
Royal Mail is the most reliable and economical postal service in the UK. Very rarely for reasons out of our control, parcels can be either delayed or missing. Please let Mark Richards Art know via telephone or email if you have not received your parcel within 1 week of dispatch. Outside of UK, please wait at least 2 weeks before contacting us. We will try our best to find and return your parcel to you ASAP.
Returns
We want you to be delighted with your art and therefore if you are not completely satisfied with your purchase, we are happy to offer an exchange or refund for returned goods, subject to the following terms:
You must contact us within 7 days of receipt of the goods, via telephone or email
All items must be returned unworn and in their original packaging in the same condition within 14 days of receipt unless faulty
The cost of returned items is at the customer’s expense unless otherwise agreed by Mark Richards Art
All items returned are done so at the customer’s risk. We recommend that you obtain proof of postage for all returned items
All exchanges and refunds will be made within 30 days of receipt of the returned item
Please note that custom orders are non-refundable unless faulty
If you need to contact us regarding a return, please contact us here and we will reply as soon as we can. When returning, please include your name, address and order number.
Safe Shopping
We do not store your credit card details.
It is important to us that some of our customers might be worried about using their credit cards on the internet. Fear not! To protect you Mark Richards Art uses SSL high quality encryption technology. The Secure server software encrypts all of your personal information, including name, address and credit card details before it leaves your computer. All payment card information is handled by PayPal the safest and fastest way to pay online.
